Cases
Every incident, complaint, and request in one tracked record — from the first report through resolution, with the documentation to back it up.
Nothing Falls Through
When a client calls about something that happened on their property, you have the answer — not a search through texts and inboxes.
One Record Per Incident
Log a question, problem, or request against the right client and site. Every case gets a number, a priority, an incident type, and a full activity timeline.
SLA Dates
Set a follow-up date and a resolve-by date on every case so commitments to your clients are tracked, not remembered.
Photos & Site Location
Attach field photos and pin the exact site on the map, so the office can see the condition without a call to the crew.
Related Parties
Record everyone involved — with their role and statement — on cases that could turn into a claim. The documentation is built as the case is worked.
Convert to Work Order
Turn a case into dispatched work in one click, or split a complex incident into child cases. The link between the report and the work is never lost.
Knowledge Articles
Attach reference articles to a case so whoever picks it up handles it the same way every time.
The Life Of A Case
Log
A slip-and-fall report, a damage claim, a client question — it comes in and becomes a case against the site it happened on.
Triage
Set priority and incident type, attach photos, add related parties, and set the dates you owe the client.
Work
Convert to a work order and dispatch it, or keep researching. Status moves through in-progress, on hold, or waiting for details.
Resolve
Close it out as problem solved or information provided, with a written resolution attached to the permanent record.
Be Ready When They Call
See how Qmmand turns a phone call about a slip-and-fall into a documented, defensible record.